JOB DESCRIPTION
As a member representative owned cooperative, we assist our members in achieving their real goals and overcoming their real challenges so they can live the real life they desire. It’s what we’ve been doing for over 80 years, and it’s why we now have nearly 600,000 members. Furthermore, we reinvest 10% of our budgeted profits back into our community – nearly $90 million since 2000 alone – because we believe that when our members do well, our communities should do well as well.
REQUIREMENTS FOR THE JOB
- Experience assisting customers in a retail setting for at least one year, using your x-ray vision to spot sales and referral opportunities.
- You are to be deeply committed to positively impacting not only your members but also their communities.
- You are eager to share what you learned during your postsecondary education in finance, business administration, or a related field with the rest of the world.
- Being able to excel at forming relationships with a wide range of people and wanting to assist them with simple financial assistance.
- You are to be a big fan of teamwork and show it every day.
- You have to be an expert at multitasking, able to prioritize and organize what needs to be done efficiently and effectively.
- You must possess oral and written English. And if you speak Mandarin, Cantonese, or Punjabi, that would be fantastic. Perhaps even our week.
- You are technologically savvy and enjoy sharing your knowledge with your members.
- Our branches are open Monday through Saturday from 9:30 to 7:00, so be prepared to work a variety of hours, including evenings and Saturdays.
ROLE OF THE EMPLOYEE
- Build relationships with members in the branch and provide an exceptional member experience by meeting their initial needs and identifying future opportunities through money chats, among other things!
- To provide a memorable member experience, demonstrate your knowledge of technology by educating members on our alternate channels (online banking and mobile platforms).
- Contribute to team results by listening, spotting opportunities, and collaborating with other Coast Capital team members to best meet our members’ financial needs.
- Continue to gain a solid understanding of how Coast Capital Savings contributes to our members’ financial well-being.
- Create a positive member experience by taking proactive responsibility for resolving and preventing member banking issues.
- Maintain a detective’s eye out for counterfeit money and fraudulent activities.
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HOW TO APPLY
Once you possess the requirements for the job all you need to do is to create an indeed account.
Once you are done creating the indeed account, This indeed account will enable you to continue your application through the company’s direct site.
Click here to apply
FREQUENTLY ASKED QUESTIONS
What is a member representative?
A membership representative is in charge of answering clients’ and customers’ questions and concerns, as well as processing their membership requests for organizations and agencies. Membership representatives sell customers membership services, process their orders, and enter their payments into the database.
What is a service representative?
Customer service representatives interact with customers to resolve complaints, process orders, and provide information about the products and services of an organization.
What do member services mean?
Member Services refers to a method of assisting Enrollees in understanding CONTRACTOR policies and procedures, facilitating referrals to participating specialists, and assisting in problem resolution and member complaints.
CONCLUSION
To work as a member service representative is very good as it gives you wild information about which your supposes to be for.
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